Introducing a new way to shop your favourite skin & beauty products + services from Studio N. We want to make it easier for you to get what you want, when you want it. Afterpay allows you to get what you want today and pay it in 4 bi-weekly payments - always interest-free!
Questions about Afterpay? Here are the most frequently asked questions - click on the arrow next to each question to learn more:
What is Instalments by Afterpay?
Instalments by Afterpay is an easy payment service that allows customers to make purchases now and pay for them in four payments made every 2 weeks without any interest.
How does the payment schedule work?
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
How do I use Afterpay to pay for SERVICES?
Send us an email to email@example.com with answers to the following questions:
Which service and artist would you like to book with?
Are you booking a single session or a 2-session package?
When would you like to book for? (Visit our booking portal, select the service and service provider, browse their availability and let us know a date/time that works best for you; please list 2 dates/times just in case your first pick is no longer available)
We will get back to you with a custom link to your payment plan, where you’ll be able to complete your purchase and secure your appointment *First-time customers will need to register with Afterpay (but don't worry, it's super quick!) and provide payment details, and returning customers simply log in to make their purchase. It’s that easy!
Please note that the cost will NOT include tax. You will be charged the GST when you come in for your appt.
Refunds / Cancellations
Your deposit is non-refundable. If you decide to cancel your appointment, you will lose the cost of the deposit + administrative fees* (6% of the total cost).
Alternatively, you can transfer the deposit to another service/product, provided that you follow our Rescheduling/Cancellation Policy (3 days notice if your plans change OR 24h notice if you are sick).
*Fee applies to payment plans only
How do I use Afterpay to pay for PRODUCTS?
Simply shop online and add items to your shopping bag and checkout as normal. Once you are at checkout, choose Instalments with Afterpay as your payment method.
At this time, we are not set up to offer Afterpay in-store. If you would like to order online & pick up in-store or have questions about the products we carry, we'd be more than happy to assist you.
First-time customers will need to register with Afterpay (but don't worry, it's super quick!) and provide payment details, and returning customers simply log in to make their purchase. It’s that easy!
Can I pay with Afterpay if I'm an international customer?
Afterpay is only offered to our customers who have a Canada billing address, Canada shipping address, a Canada Visa, Mastercard (credit or debit card) or American Express and a Canada mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.
What products are NOT eligible for purchase using Instalments by Afterpay?
Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay-eligible products, you will need to place two separate orders.
Any gift card orders purchased using Afterpay will be cancelled & refunded to your original form of payment.
What payment methods can I use with Afterpay?
Afterpay accepts domestic Visa, Mastercard, and AMEX debit and credit cards, and they do not accept cards issued from overseas banks or Interac cards.
Got a question that wasn't addressed? Email us and one of our team members will get you the answer you're looking for within 2 business days :)