Frequently Asked Questions

✦ BOOK ONLINEThe easiest way to book is through our online booking menu, where you can view:Current services and pricingArtist availabilityAppointment timesService descriptions💬 NEED HELP CHOOSING?Call or text our main studio chat at 587-689-2198 if you:Are unsure which service or artist to chooseWant to coordinate multiple servicesCannot find a suitable appointment timeCannot find the appointment you need onlineOur team shares access to this number, so your message can be handled by the right person.Some specialized appointments, complimentary sessions and follow-up services are not available through our regular booking menu. We can send you the correct booking link when needed.

📅 MORE THAN 48 HOURS BEFORE YOUR APPOINTMENTPlease reschedule or cancel through your confirmation or reminder email.Scroll to the very bottom of the email and select:“Click here if you need to cancel or reschedule.” (screenshot below)This is the fastest and preferred method because it updates your appointment immediately and lets you choose from your artist’s current availability, as well as transferring over your deposit automatically.⏰ WITHIN 48 HOURSIf the rescheduling option does not appear, you are likely within the minimum notice period.Please call or text 587-689-2198 as soon as possible.✦ Rescheduling and cancellation requests cannot be accepted by email or social media message.

Please call or text 587-689-2198 as soon as possible.LATE CANCELLATIONS OR RESCHEDULESAppointments without a deposit are subject to a $50 feeAppointments with a deposit will forfeit the full depositAll deposits are non-refundableNO-SHOWS OR CANCELLATIONS WITHIN ONE HOURMost services may be charged 100% of the appointment priceNew cosmetic or medical tattoo appointments forfeit the deposit and may be charged an additional $150 no-show fee, up to the total service pricePlease review our complete Studio Policies for all terms and exceptions.

If your service includes two sessions, your artist will usually book the second appointment at the end of your first session.✦ IF IT WASN’T BOOKEDText our main studio chat at 587-689-2198. Our team will confirm the correct timing and send you the private booking link.These appointments are not available through our regular booking menu because they must be:Scheduled within the correct treatment windowBooked with the appropriate artistLinked to your original service

Yes! You can book each service through our online booking menu.💡 IF THE TIMES DON’T LINE UPText 587-689-2198 and let us know which services you would like to combine. We can help coordinate the timing and confirm whether the treatments can safely be performed during the same visit.✦ Some service combinations may qualify for special pricing. Offers and exclusions vary, so please review the applicable service page or ask our team before booking.

Each service page includes treatment details, pricing and information about the artists who offer it. You can also view current availability through our online booking menu.💬 STILL NOT SURE?Text 587-689-2198 with:The service or result you are consideringAny previous treatment historyRelevant photos, if applicableYour preferred dates or availabilityOur team will help guide you toward the right service and artist before you book.