Question 1

What is Instalments by Afterpay?

Accepted Answer

Instalments by Afterpay is an easy payment service that allows customers to make purchases now and pay for them in four payments made every 2 weeks without any interest.

Question 2

How does the payment schedule work?

Accepted Answer

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.   You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Question 3

How Do I Use Afterpay to pay for services?

Accepted Answer

Send us an email to info@studionbeauty.com with answers to the following questions:   Which service and artist would you like to book with?  Are you booking a single session or a 2-session package?  When would you like to book for? (Visit our booking portal, select the service and service provider, browse their availability and let us know a date/time that works best for you; please list 2 dates/times just in case your first pick is no longer available)   We will get back to you with a custom link to your payment plan, where you’ll be able to complete your purchase and secure your appointment  *First-time customers will need to register with Afterpay (but don't worry, it's super quick!) and provide payment details, and returning customers simply log in to make their purchase. It’s that easy!     Please note that the cost will not include tax. You will be charged the GST when you come in for your appt.      Refunds / Cancellations  Your deposit is non-refundable. If you decide to cancel your appointment, you will lose the cost of the deposit + administrative fees* (6% of the total cost).   Alternatively, you can transfer the deposit to another service/product, provided that you follow our Rescheduling/Cancellation Policy (3 days notice if your plans change OR 24h notice if you are sick).    *Fee applies to payment plans only

Question 4

How Do I Use Afterpay to pay for products?

Accepted Answer

Simply shop online and add items to your shopping bag and checkout as normal. Once you are at checkout, choose Instalments with Afterpay as your payment method.    If shopping in person, simply follow the instructions above & choose “Pick up at Studio N” as your shipping method. Talk to your artist or the receptionist to receive the items you’ve just purchased.   First-time customers will need to register with Afterpay (but don't worry, it's super quick!) and provide payment details, and returning customers simply log in to make their purchase. It’s that easy!

Question 5

Can I pay with Afterpay if I’m an international customer?

Accepted Answer

Afterpay is only offered to our customers who have a Canada billing address, Canada shipping address, a Canada Visa, Mastercard (credit or debit card) or American Express and a Canada mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

Question 6

What products are NOT eligible for purchase using Instalments by Afterpay?

Accepted Answer

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

Question 7

What payment methods can I use with Afterpay?

Accepted Answer

Afterpay accepts domestic Visa, Mastercard, and AMEX debit and credit cards, and they do not accept cards issued from overseas banks or Interac cards.

Frequently Asked Questions

What is your return policy?

How do I receive in-store credit?

What items are not eligible for return or exchange?

What if my item arrives damaged?

What if my package is lost in the mail?

Can I return an opened SkinCeuticals product?

Are shipping fees refundable?

What proof of purchase is required for returns?