Frequently Asked Questions

We do not offer refunds, but we provide in-store credit or exchanges for eligible returns (sealed & unopened products, excl. SkinCeuticals). Products must be sealed and unopened and returned within 14 days of purchase. After 14 days, all sales are final.

SkinCeuticals Products

If you’ve purchased a SkinCeuticals product and are not completely satisfied after opening or using it. please contact SkinCeuticals customer service directly at 1-877-238-8754 (Monday to Friday, 9:00 AM – 5:00 PM Eastern Time) for further assistance.

If your return is eligible, you’ll receive a gift card for the total amount paid (minus shipping fees). This gift card can be used for any product or service at our studio and does not expire.

We cannot accept returns for:

• Opened or used items (excluding SkinCeuticals products, which have a policy allowing open-box exchanges in some cases).

• Items returned outside the 14-day window.

• Items without proof of purchase.

If your item is damaged or defective upon arrival:

1. Contact us within 48 hours of delivery with a photo of the item and your order details at info@studionbeauty.com

2. We’ll provide a replacement, exchange, or in-store credit. Resolutions are determined on a case-by-case basis.

If your package doesn’t arrive:

1. Notify us within 7 days of the expected delivery date.

2. We’ll work with the shipping carrier to locate your package. If it’s confirmed lost, we’ll issue a replacement or in-store credit.

For SkinCeuticals products, please contact their customer service directly at 1-877-238-8754 (Monday to Friday, 9:00 AM – 5:00 PM Eastern Time). They’ll assist you with any concerns regarding opened or used products.

No, shipping fees are non-refundable. However, if your item is damaged, defective, or lost, we’ll work to resolve the issue promptly at no additional cost to you.

A valid receipt or proof of payment is required for all returns and exchanges. Make sure to have this ready when contacting us.